Updated: 1 January 2026

Privacy Policy tpower3 – Our Commitment to Protecting Your Personal Data

Tpower3 takes your privacy seriously. This document clearly and transparently explains how we collect, use, store, and protect the personal data of every Malaysian member who uses the tpower3 platform.

256-bit SSL Encryption PDPA Malaysia Compliant No Data Selling
Data Collected
Information we collect to provide tpower3 services
How We Use It
The specific purposes for which tpower3 uses your data
Data Protection
The technical measures we take to protect your data
Your Rights
Your personal data rights under tpower3's policy

Welcome to our Privacy Policy page tpower3. At tpower3, we understand that your trust is the foundation of the relationship we build together. When you register and use the tpower3 platform — whether to enjoy live baccarat, bet on badminton or football, play progressive jackpot slots, or use any of our other services — you are entrusting us with your personal information. We take that trust very seriously.

This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and sets out transparently how tpower3 handles your personal data from the moment of registration through every interaction with our platform. We encourage you to read this document carefully. If any part is unclear, tpower3's support team — available 24 hours a day in Bahasa Melayu — is ready to assist you.

Key Summary: tpower3 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent. Your data is used solely to provide and improve tpower3's services and to fulfil applicable legal obligations.

1. Personal Data We Collect

To deliver the best experience on tpower3 and meet legal compliance requirements, we collect several categories of personal data from our members. Below is a full description of the data collected:

Data CategoryExample InformationMandatory / Optional
Identity InformationFull name, date of birth, MyKad / passport numberMandatory
Contact InformationMalaysian mobile number, email addressMandatory
Account InformationUsername, password (encrypted), security questionsMandatory
Transaction DataDeposit records, withdrawals, betting historyAutomatic
Device DataIP address, device type, operating system, browserAutomatic
Location DataState / city (derived from IP, for geo-restriction purposes)Automatic
Communication PreferencesPreference to receive promotions, preferred languageOptional

We do not collect any sensitive data such as health information, religious background, or political views unless required by law. tpower3 also does not collect data from individuals under the age of 18. Should we discover that a minor's data has been collected inadvertently, it will be deleted immediately.

2. How We Collect Data

Tpower3 collects your personal data through a number of different channels:

  • Account Registration: Information you provide directly when registering a new tpower3 account, including your name, phone number, and email address.
  • Platform Usage: Data generated automatically as you use tpower3 — betting records, games played, login times, and activity within the platform.
  • KYC Verification Process: Identity documents you submit when required for the Know Your Customer (KYC) process, such as a copy of your MyKad or passport for account verification prior to processing large withdrawals.
  • Financial Transactions: Information relating to deposits and withdrawals made via payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay.
  • Support Communications: Records of conversations with the tpower3 support team via live chat, WhatsApp, or Telegram, retained for staff training and service quality purposes.
  • Cookies and Similar Technologies: Data collected via cookies, tracking pixels, and similar technologies as you browse the tpower3 platform.

3. How We Use Your Personal Data

Tpower3 uses your personal data solely for legitimate purposes that you would reasonably expect when using an online entertainment platform. The following outlines how your data is used:

  • Account management: To create, maintain, and protect your tpower3 account, including the login process, identity verification, and password recovery.
  • Transaction processing: Processing MYR deposits via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay and withdrawals to your Malaysian bank account or e-wallet.
  • Service provision: Grants you access to all tpower3 games, including Live Casino, Sports Betting, jackpot slots, and table games.
  • Legal compliance: To fulfil legal obligations, including anti-money laundering (AML), KYC, and applicable reporting requirements.
  • Platform security: To identify and prevent fraud, system abuse, multi-account activity, and other cybersecurity threats.
  • Service improvement: To analyse usage patterns, improve the tpower3 platform, enhance the user experience, and introduce more relevant new features.
  • Marketing communications: Sending information about promotions, new bonuses, and platform updates — only to members who have given their consent to receive such communications.

Marketing Controls: You may withdraw your consent to receive marketing communications from tpower3 at any time by contacting our support team or via your account settings. Withdrawing marketing consent will not affect your access to the platform.

4. Sharing Data with Third Parties

tpower3 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in the course of operating the platform, tpower3 may share data with selected parties in the following limited circumstances:

  • Payment Service Providers: Transaction data is shared with licensed Malaysian payment providers — including Touch 'n Go, GrabPay, DuitNow, and FPX processors — solely to process your transactions. All such providers are bound by strict confidentiality agreements.
  • Gaming Software Providers: Necessary gaming information is shared with the casino software and Sports Betting providers that partner with tpower3. All providers are audited and must comply with the data security standards set by tpower3.
  • Legal Requirements: tpower3 may disclose data when required by Malaysian law, court order, or a lawful request from a law enforcement authority.
  • Fraud Prevention: Required information may be shared with recognised fraud prevention agencies or industry bodies to detect and prevent illegal activity.

tpower3 will never request your personal data via unsolicited email, SMS, or phone calls. If you receive such a communication claiming to be from tpower3, do not respond — contact tpower3 support immediately for verification.

5. Data Storage & Security

Tpower3 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure.

  • 256-bit SSL Encryption: All communications between your browser or app and tpower3's servers are secured with 256-bit SSL encryption — the same security standard used by Malaysia's leading banks.
  • Encrypted Password: tpower3 account passwords are never stored in plain text — they are processed through a one-way cryptographic hashing algorithm that cannot be decrypted.
  • Secure Servers: Member data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict physical access controls.
  • Regular Security Audits: tpower3 conducts regular internal and external security audits to identify and address any potential vulnerabilities.
  • Retention Period: Transaction and account data is retained for a minimum of 7 years in accordance with Malaysian legal requirements. After this period, data will be securely deleted or anonymised.

While tpower3 takes all reasonable steps to protect your data, no security system can be guaranteed 100% safe against every threat. We will notify you promptly via your registered email should any security breach occur that may affect your data.

6. Cookies & Tracking Technologies

Tpower3 uses cookies and similar tracking technologies to enhance your experience on the platform. The following types of cookies are used:

  • Essential Cookies: Required for core tpower3 platform functions such as login sessions, form security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information on how you use the tpower3 platform — most frequently visited pages, time spent, and navigation paths — to help us improve the platform.
  • Functional Cookies: Stores your preferences such as preferred font size, interface language, and display settings to deliver a more personalised experience.
  • Analytics Cookies: Used to understand aggregated, anonymised usage patterns for tpower3's internal analytics. Analytical data cannot be used to identify you personally.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain features on the tpower3 platform to function incorrectly.

7. Payment Data & Financial Transactions

Tpower3 recognises that financial transaction data is among the most sensitive information we hold. We apply additional layers of protection to this data:

  • Tpower3 does not store your credit or debit card details on our servers. All payments are processed through licensed payment providers that comply with PCI-DSS standards.
  • For payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX via Maybank2u or CIMB Clicks, Boost, and ShopeePay — only the minimum data necessary to process each transaction is shared.
  • Every transaction in MYR will be recorded with a unique reference number that can be used for dispute or verification purposes.
  • Transaction records are securely retained for the period required under Malaysian law for audit and anti-money laundering purposes.

Security Monitoring: tpower3 uses an automated fraud detection system that monitors suspicious transactions in real time. Unusual transactions may be temporarily held pending additional identity verification to protect the security of your account.

8. Your Personal Data Rights

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding personal data held by tpower3:

You have the right to request a copy of the personal data held by tpower3 at any time. Data access requests can be submitted by emailing support@tpower3.bet, specifying the type of data required. tpower3 will process your request within 21 business days.

If you believe any personal data held by tpower3 is inaccurate or incomplete, you have the right to request a correction. For basic details such as your phone number or email address, you can update these directly in your tpower3 account settings. For changes to identity information, please contact tpower3 support with the relevant supporting documents.

Where data processing relies on your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal. Contact the tpower3 support team or unsubscribe via the link in our marketing emails.

If you have any concerns about how tpower3 handles your personal data, you have the right to submit an enquiry or complaint. Please contact the tpower3 privacy team by email at support@tpower3.bet. We are committed to responding within 14 business days. If you are not satisfied with tpower3's response, you also have the right to file a complaint with Malaysia's Department of Personal Data Protection.

9. Cross-Border Data Transfers

In certain cases, your personal data may be transferred to and processed on servers located outside Malaysia — particularly in the context of using gaming software from international providers that partner with tpower3.

When this occurs, tpower3 ensures that such data transfers are safeguarded by:

  • Data transfer agreements that establish protection standards equivalent to or higher than those required under Malaysia's PDPA.
  • Internationally recognised standard data protection clauses in all contracts with third-party service providers.
  • Regular security assessments of all vendors handling tpower3 member data.

10. Amendments to the Privacy Policy

Tpower3 reserves the right to update or modify this Privacy Policy from time to time in response to changes in law, technology, or business practices. The "Updated" date at the top of this document will always reflect the most current version.

For material or significant amendments, tpower3 will notify members via:

  • In-platform notifications on the tpower3 platform upon login.
  • An email will be sent to your registered address at least 14 days before any changes take effect.

Your continued use of the tpower3 platform after any amended Privacy Policy takes effect constitutes acceptance of the updated policy. If you do not agree with the changes, you have the right to close your tpower3 account by contacting our support team.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tpower3 handles your personal data, please contact our Privacy Officer through the following channels:

  • Privacy Email: support@tpower3.bet (please include "Privacy Enquiry" in the email subject line)
  • Live Chat: Available 24 hours a day, 7 days a week on the tpower3 platform
  • Response Time: Privacy-related requests will be responded to within 14 business days

Identity Verification: To protect your privacy, tpower3 may require proof of identity before processing any request relating to personal data. This is a security measure to ensure your data is not disclosed to unauthorised parties.

SSL 256-bit
All data is fully encrypted
No Data Selling
Your data is not our product
PDPA Compliant
Malaysia Personal Data Protection Act
14-Day Response
For all privacy enquiries

Tpower3's Data Protection Commitment

Six ways tpower3 protects the personal data of every Malaysian member, every day

End-to-End Encryption

All data transmitted between your device and tpower3's servers is encrypted using the latest TLS 1.3 protocol, ensuring it cannot be read by any third party in transit.

Secure Database

Tpower3 member data is stored in databases protected by multiple layers of security — firewalls, role-based access controls, and 24-hour real-time access monitoring.

Strict Identity Verification

Tpower3's KYC process ensures that only the legitimate account owner can access and withdraw funds, protecting you from unauthorised access by third parties.

Regular Security Audits

Tpower3 conducts regular internal and external security assessments. Any vulnerabilities identified are addressed promptly before they can be exploited.

Real-Time Threat Monitoring

Tpower3's security monitoring system operates 24/7 to detect and respond to any threats or suspicious activity that could compromise member data.

Ongoing Staff Training

All tpower3 staff who handle member data receive comprehensive, up-to-date data protection training. We enforce a strict need-to-know policy for internal access.

YOUR DATA IS SAFE WITH tpower3

Play with Peace of Mind – Your Privacy is Fully Protected by tpower3

Now you know how tpower3 protects your information. Register with confidence and enjoy over 1,000 casino games, Sports Betting, and progressive jackpots in a secure environment.

Bahasa Melayu